The New York Attorney General has successfully challenged SiriusXM's predatory cancellation practices, marking a significant victory for consumer rights. This landmark ruling will force SiriusXM to simplify its subscription cancellation process, empowering nearly 2 million New York subscribers to easily unsubscribe without facing aggressive retention tactics.
by LawInc Staff
November 23, 2024
New York Attorney General Letitia James has secured a court decision against SiriusXM, finding the company’s subscription cancellation process illegal.
Key Legal Ruling Details |
Justice Lyle Frank of the New York Supreme Court ruled that SiriusXM violated the federal Restore Online Shoppers’ Confidence Act (ROSCA). |
Problematic Cancellation Practices |
SiriusXM’s cancellation process was systematically designed to prevent subscribers from easily ending their service:
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Documented Customer Experiences |
Concrete examples highlighted the company’s aggressive retention strategies:
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Subscriber Impact |
Total subscribers: 35 million New York subscribers: Nearly 2 million Widespread complaints across multiple consumer agencies |
Legal Consequences and Mandated Changes |
SiriusXM must now:
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Company Response |
SiriusXM maintains a defensive stance:
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Broader Implications
The ruling represents a significant consumer protection victory, potentially setting a precedent for other subscription-based services with complex cancellation processes.
This decision underscores the growing legal scrutiny of predatory subscription retention practices and reinforces consumer rights in the digital marketplace.
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